Refund Policy
Last Updated: 14/02/25
At Hotel Hindustan Heaven, We strive to provide the best possible experience for our guests. This Refund Policy outlines the terms and conditions related to cancellations and refunds.
1. General Refund Policy
1.1 Refunds are subject to the terms outlined in the cancellation policy of your booking.
1.2 Refund eligibility depends on the type of reservation and applicable cancellation deadlines.
1.3 Processing times for refunds may vary depending on the payment method used.
2. Cancellation and Refund Eligibility
2.1 Flexible Rate Bookings:
- Full refunds are available for cancellations made at one day before check-in.
- Cancellations made after this period may incur a cancellation fee.
2.2 Non-Refundable Bookings:
- No refunds will be issued for cancellations or no-shows.
- Date modifications may be allowed based on availability and at our discretion.
2.3 Group and Long-Stay Bookings:
- Special cancellation and refund policies may apply.
- Guests should refer to their booking confirmation or contact us for details.
3. Refund Processing Time
3.1 Approved refunds will be processed within seven business days.
3.2 Refunds will be issued to the original payment method used at the time of booking.
3.3 Any service fees charged by third-party booking platforms are non-refundable.
4. Early Departures and No-Shows
4.1 Guests who check out earlier than the booked departure date may not be eligible for a refund.
4.2 No-shows without prior notice will not receive a refund.
5. Force Majeure
5.1 In cases of unforeseen circumstances such as natural disasters, government-imposed travel restrictions, or other emergencies, we may offer flexible refund options at our discretion.
6. Contact Us
For any questions regarding our refund policy, please contact us at +91-7381134444
Overview
Our refund policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.
Refunds
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within seven days. We will also notify you of the approval or rejection of your refund.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hotelheavenhindustan@gmail.com.
Need help?
Contact us at hotelheavenhindustan@gmail.com for questions related to refunds and returns.
Thank you for choosing Hotel Hindustan Heaven. We appreciate your understanding and cooperation.
